For HVAC contractors

From the no-cool call to the paid invoice.

Changeouts, service calls and new installs, each on one record the office and the installers both open. One flat price for the whole company.

Your trade, set up

What HVAC comes with.

Optracs runs an HVAC company's jobs by work type: service call, repair, maintenance, AC replacement, furnace replacement, heat pump, mini-split and ductwork. Switch off what you don't use, or make the trade your own.

Sales steps

  1. New Lead
  2. Contacted
  3. Site Visit
  4. Quote Sent
  5. Follow-Up

Work steps

  1. Ready to schedule
  2. Equipment Ordered
  3. Scheduled
  4. Equipment Set
  5. Startup
  6. Wrap-Up

Service call steps

  1. To Schedule
  2. Scheduled
  3. On Site

Work types

Service call Repair Maintenance AC replacement Furnace replacement Heat pump Mini-split Ductwork

Checklists

  • HVAC job
  • Tune-up
  • Equipment install
  • Ductwork
  • Permit & inspection

The tune-up checklist

  • Air filter checked, and changed where needed
  • Thermostat checked and the system cycled from it
  • Electrical connections tightened, and the capacitor and contactor tested
  • Outdoor coil cleaned and cleared of leaves and debris (cooling)
  • Refrigerant pressures and temperature split checked (cooling)
  • Condensate drain cleared and the pan checked
  • Burners, igniter and flame sensor checked and cleaned (heating)
  • Heat exchanger looked over and carbon monoxide tested (gas furnaces)
  • Blower wheel and motor checked, and the amp draw measured
  • Readings written down, and anything worn photographed and shown to the customer

Shown at the Standard size. Setup starts on the Simple size, the same few steps for every trade, and you can pick Standard or Detailed there or later in Settings.

In Optracs

The same job, in Optracs.

The office sends the estimate; the crew opens the job on site. Recreated from Optracs with sample data.

Sample workspace

Sample workspace. An estimate for heat pump changeout built from catalog line items: 3-ton heat pump, 1 ea, $5,640; Evaporator coil, 1 ea, $1,480; Line set and pad, 1 ea, $860; Smart thermostat, 1 ea, $395; Install labor, 16 hr, $2,080, and 2 more lines, for a total of $11,800. Its timeline shows it sent and viewed, and not yet accepted. On a phone, the same job shows its address, 3 tasks with 2 ticked off, and 2 files.
  • An estimate built from your own catalog

    Standard line items from your catalog, quantities from the takeoff, and a profit slider that reprices the estimate to your margin.

  • A takeoff for HVAC

    Typed in or imported from a supported report or a CSV.

    Tonnage Zones Line set Ductwork Supply registers Returns

  • The crew's day, on the job

    Tasks with a person and a due date. Photos, notes and files go onto the job as the work happens.

    Photograph the existing unit Confirm thermostat location with the homeowner Photograph the finished install

Documents

The paperwork, on the job.

Written from your own templates, signed by the customer from one link, kept with the job.

  • Changeout estimate

    Standard line items from your catalog, priced to your margin, in your own template. Options when you want to offer a choice.

  • Work agreement

    Written from your own template and signed by the customer typing their name.

  • Change order

    When the line set or the pad has to change. It goes out for signature before the money moves.

  • Install photos

    The data plate, the old unit, the new one. On the job, not in someone's camera roll.

  • Warranty

    A warranty document from your template, kept with the job it covers.

A day in the trade

A job, start to finish.

  1. 7:05 AM

    Office

    A no-cool call comes in. It lands in New Lead with a response clock running, so nobody has to remember it.

  2. 10:30 AM

    Side yard

    The tech photographs the old condenser and the data plate, and dictates notes onto the job.

  3. 1:15 PM

    Office

    A changeout estimate is built from your catalog, priced with the profit slider and sent as one link. The homeowner accepts it there.

  4. Next day

    On site

    The install crew opens the job: address, photos, their tasks. They tick each one off and add photos of the finished install.

  5. Friday

    Office

    Convert the estimate to an invoice, record the payment, and attach the warranty paperwork to the job.

The trade, by the numbers.

From the US Census Bureau. More in our research.

111,207

Plumbing, heating and air-conditioning contractors: US establishments with paid employees.Source: Census CBP 2023. Data as of March 2023 (released June 2025).

76.8%

Of those establishments, the share with fewer than 10 employees.Source: Census CBP 2023. Data as of March 2023 (released June 2025).

Try it

See it with a sample company.

A company with a few months of work in it, ready to click through. We email you a code to open it.