This policy is part of the Terms of Service. It exists because Optracs sends messages to the public and produces documents people sign, which means a customer misusing it can create liability for people who never chose to deal with us.
Messaging: the part that actually matters
Most of this policy is the usual prohibitions. This section is not. Bulk messaging is where a contractor platform gets sued, and the exposure is real: statutory damages under the Telephone Consumer Protection Act run $500 to $1,500 per message, class actions are routine, and plaintiffs name the platform alongside the sender.
When you send email or SMS through Optracs, you are the sender. You must:
- Have the consent the law requires before you contact someone. For marketing texts and automated calls that generally means prior express written consent, obtained before the message, and you must be able to produce the record of it.
- Honour opt-outs immediately and permanently. STOP for SMS, unsubscribe for email. Do not re-add someone who opted out because they came back through a different form.
- Identify yourself honestly. No misleading sender names, no deceptive subject lines, and include a real physical postal address in marketing email.
- Respect quiet hours and state-specific rules, including state do-not-call lists.
- Never message a number you obtained from a purchased or scraped list.
Storm-chasing is where this goes wrong. Pulling addresses from a hail map and texting the neighbourhood is common in this industry and is exactly the fact pattern that produces TCPA claims. A property being damaged is not consent to be contacted.
We do not verify your consent records. We may audit your sending practices if we see complaint rates, opt-out rates, or spam-trap hits that suggest a problem, and we may suspend sending without notice if we do.
Insurance work
You must hold whatever licences your work requires, and you must stay within them. Several states restrict who may negotiate, adjust, or advise on an insurance claim on a property owner's behalf, and doing it unlicensed is a criminal offence in some.
Do not use Optracs to: misrepresent damage, prepare or support a claim you know to be inflated or fabricated, offer to absorb or rebate a homeowner's deductible where that is unlawful, or hold yourself out as acting for the insurer.
Documents and signatures
Do not alter a document after it has been signed and present it as the signed version. Do not obtain a signature by misrepresenting what is being signed. Do not sign on someone else's behalf without written authority.
The signature records Optracs keeps are evidence. Tampering with the record is fraud, and the record is designed to make tampering visible.
The usual prohibitions
Do not use Optracs to:
- Break the law, or help someone else break it.
- Infringe copyright, trademarks, or anyone's privacy.
- Upload malware, or content that is unlawful, harassing, or sexually exploitative.
- Impersonate another person or business.
- Attack, probe, or attempt to gain unauthorised access to the platform or to another customer's workspace. This includes attempting to read data from another workspace by any means, whether or not you succeed.
- Reverse engineer the platform, except where the law says you may.
- Scrape or bulk-extract data beyond your own workspace's exports.
- Resell access, or run the platform as a service for businesses that are not yours, without a written agreement with us.
- Circumvent storage quotas, rate limits, or usage limits.
Security research
If you find a security problem in Optracs, we want to hear about it. Email info@optracs.com with what you found and how to reproduce it. We will reply within 5 business days and keep you told as we fix it.
While you research, please:
- Use only accounts and workspaces that are yours, or that you have permission to test.
- Stop as soon as you reach data that is not yours. Do not open, copy, change or keep more of it than you need to show us the problem, and delete what you have once you have reported it.
- Do not run tests that degrade the service for anyone else: no load or denial-of-service testing, no spam, and no social engineering of our staff or customers.
- Give us 90 days to fix the problem before you disclose it publicly, or tell us why a shorter time is needed.
If you act in good faith and follow these rules, we treat your research as authorised. We will not take legal action against you or ask law enforcement to, and if someone else takes action against you over research that followed these rules, we will say publicly that it was authorised. We do not run a paid bug bounty.
Enforcement
We may investigate suspected violations and may suspend or terminate access. Where practical we will tell you first and give you a chance to fix it. Where the violation is causing active harm, is unlawful, or threatens the platform or another customer, we will act immediately.
We may report unlawful activity to the authorities.
Reporting
Report abuse to info@optracs.com.